Return Policy

We will gladly accept eligible returns within fifteen (15) days of the order delivery date. Please see our full return policy details below.

Return Eligibility

• Item(s) must be postmarked within fifteen (15) days of the order delivery date. If the return does not meet that requirement, the item will not be eligible for a refund. The item will be considered for our Refresh Program (if eligible).
• In the event you are buying online and picking up in-store please know you have 15 days from your pick-up date to return your order.
• Our Certificate of Authenticity tag & FASHIONPHILEHERMES tag must be attached to receive a full refund.
• Item(s) must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.
• Purchased FASHIONPHILEHERMES gift cards are treated as a final sale, non-returnable, and non-refundable.
• FASHIONPHILEHERMES is not responsible for any new damage or wear to an item after purchase. At FASHIONPHILEHERMES, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. Our team is thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact an item.

Refunds

FASHIONPHILEHERMES generally processes refunds within 2-4 business days of receipt, depending on your original form of payment. Please be advised that returns of Hermes Birkins and Kellys take an average of 10 days to process once received.

• For Hermes Birkins and Hermes Kellys returned within our flagships and selling studios, refunds will only be processed once the item(s) have been received back at our headquarters for inspection and acceptance.
• If you change bank/credit card info between the purchase and the return, it is your responsibility to contact your previous institution and advise that a refund will be sent to the account. Similarly, if a bank gift card was used for the purchase, please do not discard the card until you are certain the item will not be returned. Refunds will be refunded to the gift card used.
• If a FASHIONPHILEHERMES gift card was used for a purchase that is refunded, a new FASHIONPHILEHERMES gift card will not be issued. FASHIONPHILEHERMES is not responsible for lost or stolen gift cards before or after purchase.
• If you return an item that qualified your order for a promotion, the amount of the refund will be reduced by the prorated value of the discount.
• Returns for purchases made with cash can only be refunded by check. We are unable to refund in cash.
• We accept returns on international orders as further described in our return policy. For international shipments and all returns on items shipped internationally will be made in US Dollars only and in the same US Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.

Return Shipping

Customers who have purchased items online or at one of our locations have two options for returns:

1. Ship returns to FASHIONPHILEHERMES using a pre-paid UPS shipping label provided by FASHIONPHILEHERMES or your own shipping label.

2. Return at the nearest FASHIONPHILEHERMES location.

All returns incur a $14.99 return processing fee deducted from the refund.

We offer prepaid and insured UPS Standard Ground shipping labels for all domestic returns within fifteen (15) days of the order delivery date. A UPS Ground label for domestic returns can be accessed when you initiate a return from your account purchase history if eligible.**

• To obtain your shipping label, you must first log in to your FASHIONPHILEHERMES account, then click on the “Purchases” tab. Next, find the order you’d like to return and click “Return Order”. Finally, complete the required information and click “Submit.” A pre-paid shipping label and packing slip will be emailed to the address associated with the account.
• If a return option is no longer available, you have exceeded the return window.
• If you prefer to use your own return shipping method, please ship your items with adequate insurance to cover the value of the returned item, include a signature requirement, and acquire a drop-off receipt. We do not recommend using the United States Postal Service.
• International return shipping cost is the responsibility of the customer.
• Refunds will not include any original domestic or international shipping costs, including customs and taxes.
• If returning in person, items may be taken to select FASHIONPHILE and Neiman Marcus locations.

Return Items being shipped must be sent to the following address:

RECEIVING

6359 Paseo Del Lago

Carlsbad, CA 92011

USA

**FASHIONPHILEHERMES is unable to provide return UPS shipping labels to customers of Alaska or Hawaii, P.O. Boxes, international addresses, APO/FPO/DPO addresses and select U.S. Territories such as Puerto Rico, and Guam. Therefore, customers in these areas are responsible for covering the cost of return shipping.

FASHIONPHILEHERMES Reserve Luxury Layaway Purchase

• As agreed to when initiating any FASHIONPHILE Reserve order, there is a 10% Reserve cancellation fee for all Reserve cancellations and returns. It applies to cancellations prior to shipping as well as items returned after purchase.
• FASHIONPHILE Reserve is completely free so long as the Reserve is completed and not returned. It is recommended that if there is a possibility of returning the item, the item should be purchased outright (not under FASHIONPHILE Reserve) to give you time to decide on the item and avoid any fees.
• All other Return policies apply to reserve returns.

Return Fees

• All returns incur a $14.99 return processing fee deducted from the refund.
• Items purchased on FASHIONPHILEHERMES Reserve will incur a 10% Reserve fee.